Delivery Notice

Good morning.

Just a little message to let you all know we are delivering today (Sunday), so if you did not receive your shopping yesterday you will have it today. We have been out since 10am. Please can you be near to the phone number you provided us so we can contact you first just to keep things moving.
We would like to apologise for the delay with anyone’s orders. We are experiencing high volumes of urgent and vulnerable calls so they have to become priority as you can appreciate. We joined the Crisis Helpline Team 2 weeks ago and it’s very concerning how many people in our community are extremely vulnerable and have nothing or nobody.
Just so you are all aware if you have placed an order we will get it to you but we may be a maximum of a day behind. We are working all hours to get caught up so we are doing our very best. We should be back on track early next week.

Thanks again for your support and please stay safe.

 

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Categories: New Stock

46 Comments on “Delivery Notice”

  1. Pat Newton
    April 5, 2020 at 11:27 AM #

    What about yesterday collections that weren’t fulfilled please

    • April 5, 2020 at 3:34 PM #

      We will be calling you today.

      • Robert Nash
        April 10, 2020 at 1:38 PM #

        Are you open and do u have hay bales in stock? Today? For collection

      • April 10, 2020 at 2:33 PM #

        We are open and yes we have hay bales. Many thanks

    • April 5, 2020 at 5:03 PM #

      Your order is o the way today. We will call you when we are on the way. Many thanks

  2. Iris mott
    April 5, 2020 at 11:32 AM #

    You have been our saviour, thank you.

  3. Satinder Reehal
    April 5, 2020 at 11:36 AM #

    I would like to know if I place an order
    How long is the delivery date.
    I’m a new customer so is it better to call Monday morning for some information.
    I appreciate you are busy at this time and doing your best .
    Please email any info . Thank you

    • April 5, 2020 at 2:57 PM #

      The next delivery date is Thursday 16th April. You can call Monday – Saturday 9am- 5.30pm on 01932 564930

  4. Fred Pulman
    April 5, 2020 at 11:44 AM #

    Than you so much for keeping us informed. You are doing such great job for all us vulnerable people. Thanks again

  5. Judith Vaughan
    April 5, 2020 at 4:11 PM #

    Thanks so much for the fab fruit, veg and bread delivered yesterday. Wonderful Farm Shop!

  6. Gulbin Brown
    April 5, 2020 at 7:04 PM #

    I placed an order on the 27th March for fruit, vegetables, eggs etc. Haven’t heard anything until Saturday, 4th April, telephone call asking for the card details for payment. I have then been promised delivery Sunday, 5th April delivery. It is 7pm. on Sunday, 5th April and I have not received anything which has left me in a difficult situation. Please refund my £42.66 back to my card as I don’t want the service or the goods anymore. Gulbin Brown.

    • April 5, 2020 at 8:59 PM #

      Please could you send this message to info@thefarmshopuk.com as this will reach the appropriate person for this. Many thanks

    • Gulbin Brown
      April 6, 2020 at 7:40 AM #

      Received my delivery late last night at the end. Thank you.

      • April 6, 2020 at 7:46 AM #

        You’re welcome. Please stay safe and take care

  7. Joanne Twi e
    April 7, 2020 at 10:47 AM #

    I have an order placed on 25 th March for delivery today 7th April…please could you let me have a status on this order…have not been rang yet for payment but was reassured on Saturday that delivery would happen today

    • April 7, 2020 at 4:14 PM #

      It will be delivered today if that’s is what you were told. They are delivering until 8pm tonight. However if you email info@thefarmshopuk.com with your full name then they can look you up and call you to let you know. Many thanks

      • Joanne Twine
        April 7, 2020 at 7:16 PM #

        Thank you so much..delivery received and very pleased with all produce…..great service and friendly team…will definitely be ordering again shortly…thank you!

      • April 7, 2020 at 8:38 PM #

        Thank you we are pleased you are happy. Stay safe

  8. Lisa
    April 7, 2020 at 1:21 PM #

    Afternoon. Can you please tell me if you have a fishmongers on site as I need to buy some seafood. Thanks 😊

    • April 7, 2020 at 3:11 PM #

      Im afraid he has stopped coming for now. He will resume on Fridays as soon as he is able to travel again.

  9. Louise
    April 7, 2020 at 7:16 PM #

    Do you need any volunteers to assist with deliveries?

    • April 7, 2020 at 8:58 PM #

      Thank you very much for your offer. We are ok at the moment but thank you so much it’s very kind.

      • Louise Rea
        April 8, 2020 at 2:42 PM #

        Please just let us know, my partner is getting bored! hes an ops manager so very sensible organised and reliable!

      • April 8, 2020 at 3:09 PM #

        We will do thank you.

  10. Chris west
    April 9, 2020 at 5:06 PM #

    Just want to say…..how wonderful you ALL are (not only Danny xx😅) ALL of you, it is so wonderful for us, unable to go out to supermarkets etc, to know that you have stepped in to deliver everyday essentials to our home. Words can’t say how much we appreciate this ‘lifeline you have thrown us, our deepest thanks to you ‘guys’ xxx
    Chris and Malcolm West, Virginia water xxxxxxx

    • April 9, 2020 at 7:26 PM #

      Danny , his wife Sam & family are very grateful for the lovely message, it makes working in these situations much better and thank you so much for your support xx

  11. Maxine Freeman
    April 9, 2020 at 6:04 PM #

    Have you any charcoal please

  12. Jillian Dawson
    April 10, 2020 at 10:43 AM #

    Can you let me know when my order will be delivered. I was expecting it yesterday.

  13. Jillian Dawson
    April 10, 2020 at 11:50 AM #

    Order received, confusion over address caused delay. Many thanks to driver who managed to sort it out, and many thanks to you all for this service. It is much appreciated.

  14. Matt
    April 11, 2020 at 2:48 PM #

    Hi, can you advise if it is just food being delivered or also plants?
    Regards
    Matt

    • April 12, 2020 at 9:21 AM #

      We can deliver plants as long as there is a food order included as plants are a non essential item.
      Many thanks

      • Matt
        April 12, 2020 at 2:42 PM #

        Many thanks for confirming the conditions with having to buy food as well, if purchasing some plants. Can you confirm if you have either the Vuyk’s Scarlett or Adonis Azalea Japonica in stock?
        Many thanks
        Matt

      • April 12, 2020 at 5:49 PM #

        We will have a look for you

  15. Jackie Bennington
    April 12, 2020 at 10:35 AM #

    I did not receive my delivery scheduled for Friday or Saturday. I called yesterday and a lady kindly called back and told me it would be delivered last night. Nothing came. I have emailed. Would it be possible to let me know if it will come today or tomorrow. My husband is high risk so don’t want to go out. Many thanks.

    • April 12, 2020 at 12:15 PM #

      You will receive your delivery today. We are so sorry for the delay we have been extremely busy. Thank you so much for your patience we really appreciate it.

      • Jackie Bennington
        April 12, 2020 at 12:20 PM #

        Thank you. Appreciate that you very busy. 👍. Happy Easter

      • April 12, 2020 at 12:25 PM #

        Happy easter. Thank you

  16. Radka
    April 15, 2020 at 12:28 PM #

    Hi, do you have any large compost bags?

  17. Lyn Elderfield
    April 16, 2020 at 9:10 AM #

    Do you deliver compost?

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